joe kelly
Feb. 23, 2022, 12:39 a.m.
We had an incredible experience with Mike and his team. We moved to Portland, OR from the Charlotte area and it we couldn't have asked for better results. They were less expensive than the competitors which gave me pause at first, but man they exceeded my expectations. I'd highly recommend them. They were extremely organized, uniformed and went above and beyond. Can't say enough.
Emad Malak
Feb. 23, 2022, 12:39 a.m.
Never again!!!
This was my fifth move and by far the worst experience ever!
It started with the little nuisances such as a mover repeatedly resting the towel that he uses to wipe off his sweat on my infant's sheets, and destroying my living room carpet with their shoes which they never took off or covered, to the revelation at 6 pm that what was originally planned and budgeted to be a one day move now has to be done over two days! And why not since I was paying for the extra hours!
On day 2, they broke the box of my guest bed. I went to Home Depot, bought a wooden board and nailed it to the side to prop the bed since my mother was flying in the following day! While I was busy fixing the bed, they repeatedly scratched my door trying to rush the washer and dryer through! I was promised by Chris- the charlotte manager- over the phone that the bed will be replaced or it's value reimbursed.
The next day I found 12 screws and 4 legs tucked in a night stand's drawer of another bedroom and I had to finish assembling the bed!
Three days later and after multiple pleas I was getting no where! I threatened legal action and I received a condescending e-mail from Mike Kuckens-the owner- telling me that I signed a bill of landing saying that everything was in good condition, even though I have been on the phone all day discussing the bed situation with Chris the manager! He told me that he will send me a check for $60! The bed's value is $1800! He also forwarded me his lawyer's e-mail and demanded that I don't contact him again!
Horrible company and horrible owner! Proceed at your own risk!
Grace T.
Feb. 23, 2022, 12:40 a.m.
The glass was broken in pretty much each and every photo outline, broken lights, broken end tables, broken TV, two broken bookshelves, broken love seat - which is the most costly thing I claim. I will not recommend this company!!
Ricardo M.
Feb. 23, 2022, 12:40 a.m.
I had a vast lounge chair which was extremely hard to cut down two flights of stairs! what's more, they could. Exceptionally noteworthy. Stunning. I never compose surveys yet this one was certainly justified, despite all the trouble. They made my life so much less demanding. Exceptionally recommended!!!!!!!! This is your prime choice. Trust me.
anonymous
Feb. 23, 2022, 12:41 a.m.
Proceed at your own risk people!! Neglected and damaged many of my possession. Also a very shady business
Carol D
Feb. 23, 2022, 12:41 a.m.
Our real estate broker exceptionally prescribed Custom Moving Solutions fter we let them know around two different organizations we got cites from, yet simply didn't feel right about. These folks were steady experts and went well beyond - notwithstanding driving by the new house before they ceased into quote to perceive how they could best serve us. Their quote was underneath the others and after it was all said and done was much less expensive than expected. These were the most focused pack of folks they NEVER enjoyed a reprieve. They do anything from pressing it all to moving it all in or whatever you need. Another cool thing - they will take things you need to give and do it for you for! They work with a couple distinctive associations veterans being one of them. Took all the anxiety of moving ceaselessly.
Joan
Feb. 23, 2022, 12:41 a.m.
RUN AWAY AS FAST AS YOU CAN!! I AM IN FEAR FOR MY SAFETY AFTER DEALING WITH MIKE. PSYCHO.
Cindy M.
Feb. 23, 2022, 12:42 a.m.
Sadly tons of my furniture was scratched, smashed, and broken. It was a very sad and frustrating experience overall. However I felt the staff was extremely friendly and outgoing. They also reimbursed the majority of damage. I fell for the small estimate I originally received before the move.
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